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Unit 3: Supporting clients to ensure effective learning

The purpose of this unit is to develop skills in public library staff required to support clients in their selection and use of ICT-based learning packages within the library.

  1. Profile client in terms of ICT competence and learning goals.
  1. Select a range ICT-based package(s) to support this learning.
  1. Provide appropriate ICT support to the client in the use of their chosen learning package(s).

Download the complete unit specification.